iPad Tips

In order to solve some common issues, the iPad may need to be restarted.  To do this:


  1. Press and hold the Home Button and Power Button at the same time until you see the Apple Logo on the screen (about 10 seconds).
  2. The iPad will reboot to the home screen. Try opening an app and verify if the issue has been resolved.
If sound isn't working in an app or there is no sound at all


  1. Close all open apps by tapping the Home button twice and swiping up all open apps.  The screen will return to the home screen once all open apps have been swiped closed.  Open an app to verify if sound is working
  2. Restart the iPad (see above - How to Restart the iPad)

If neither of those steps resolve the no sound issue, please contact us to schedule an appointment to swap devices.

If you are missing an app or an app prompts that it need to be updated, please contact us.  We will need the name of the iPad in order to service the iPad remotely. 

The name can be found on the back of the iPad and begins with an abbreviated school name followed by 4 numbers. example: feri0412

Chromebook Tips

If your Chromebook performance is slow or apps are unresponsive, a simple restart of the device might help.  


To Perform a Restart

  1. Press and hold the Refresh and Power keys at the same time until the screen turns off.  
  2. Release the keys and allow the Chromebook to power back on (about 10 seconds)
  3. If the Chromebook doesn't turn back on, close the lid, wait 5 seconds and open the lid.

*Keyboard image for grade 5-12 Chromebooks

**Chromebooks used by 3rd and 4th grades: the power button is located on the left side of the Chromebook, just above the status light.


If your Chromebook won't power on, try the following steps


  1.  Perform a hard restart of the Chromebook (see above)
  2. Plug your Chromebook in using the correct charger and verify the battery is charging
    • Solid Orange/Amber - Battery is charging
    • Solid White - Battery charged
    • No lights - Battery is not charging/device is off
  3. Plug in charger on the other side and verify battery isn't charging (This is only for Chromebooks with USB-C chargers.)

If the Chromebook still doesn't turn on or the battery isn't charging, please contact us to schedule an appointment to switch devices.


If the physical keyboard stops responding on the Chromebook, try these steps:


  1. Flip the Chromebook between tablet mode and laptop mode 2-3 times.  Try using the keyboard again while in normal laptop mode.
  2. Perform a hard restart of the Chromebook (see above)

If after trying both steps above and the keyboard still doesn't respond, please contact us to schedule an appointment to swap devices.



On-Site Device Support

On-Site device support will be held Monday - Thursday each week. 

You must call or email to schedule an appointment.  Walk-ins will not be permitted in order to maintain social distancing guidelines. A face mask must be worn when entering the building.

Parents/Guardians or Students can call 616.850.5040 or email helpdesk@ghaps.org for device support or to schedule an appointment. Phone calls and e-mail will be answered Monday - Friday from 8:30am - 3:30pm remotely by members of the Technology Department.  

At this time, devices will not be repaired, only swapped with a loaner device.  You must bring in the iPad or Chromebook in order to receive another device.  Only bring the charger if you are instructed to. 

Device pickup will take place at the Education Service Center (ESC) located at 1415 S. Beechtree Street.  Park on the north side of the building and enter through the door marked Technology Department.  Appointments are scheduled in 10 minute intervals to help maintain social distancing guidelines.  Please arrive as close to your scheduled time as possible. In most cases, you will be in and out of the building in less than 5 minutes.


Map and Directions

Contact Us


Technology Help Desk

Phone: 616.850.5040

E-mail: helpdesk@ghaps.org

Hours: M-F 8:30am - 3:30pm